Terms of Use

The following are the Terms of Use (the “Agreement”) which govern your access and use of our online platform through which services are provided. This website is owned and operated by ONESTI global (www.onestiglobal.com).

By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform.

Services

  • ONESTI professionals will provide services to you and your child using a secure video conferencing platform (Google Meet/Microsoft Teams/Zoom) and other communication and electronic tools. Teletherapy services occur in real time during a scheduled, predetermined appointment.
  • Clinical records are the live teletherapy sessions, video/audio of the session, and written reports, that are produced during the provision of our services.
  • Be advised that we will keep your digital files for a 6 months period once intervention is completed. This allows you to contact us in this specific time frame to attain a copy of any document relevant to your file. Once the designated time has lapsed, your file will be permanently deleted. It is always best if you keep copies of your documents and place them in a safe place.
  • If you choose to receive services from ONESTI global, you are giving ONESTI professionals permission to record video/ audio of the assessment and therapy sessions for professional purpose review.

Technology

Though video conference methods list measures they put in place to keep information confidential, we feel that no technology can be guaranteed to be 100% secure. ONESTI clients assume any risks in technology or communication (videoconference, email, texting, phone communication, computer, mail) and agree not to engage in legal action against ONESTI global. If you choose online therapy with us you are agreeing that ONESTI staff/owners/professionals take no responsibility or liability for any computer related viruses, breakdowns, hacks, wear and tear of equipment or programs.

Copyrights

All original materials from ONESTI global contained within this website/blog or in session is copyrighted unless otherwise indicated. All rights are reserved and content may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of ONESTI global.
Plans/session notes/activities/guidance or any other content are not to be passed on to be used by other people. Pictures obtained on this site are also not for resale. Worksheets are not to be uploaded to blogs or other Internet sites. Under no circumstances are videos or voice recordings of the therapists to be shared or posted/uploaded.

Confidentiality

  • The laws that protect privacy and the confidentiality of your family’s and/or child’s personally identifiable information also apply to teletherapy.
  • Onesti will not share any information regarding the family/child/ teenager/ adult, with any third party. If for any reason, the disclosure of any information is proven necessary for the benefit of intervention, the parent’s written consent should be obtained prior.
  • ONESTI reserves the right to make decisions related to the information to be shared with the ONESTI’s team members in the framework of the intervention.

Confidentiality Agreement for psycho-social intervention and counseling:

Prior to beginning our counseling sessions, it is important for you to understand our approach to child and adolescent counseling and agree to some rules about your child’s confidentiality during the course of his/her intervention.
Counseling is most effective when a trusting relationship exists between the therapist and the client. Privacy is especially important in securing and maintaining that trust. One goal of treatment is to promote a stronger and better relationship between children and their parents. However, it is often necessary for children to develop a “zone of privacy” whereby they feel free to discuss personal matters with greater freedom. This is particularly true for adolescents who are naturally developing a greater sense of independence and autonomy, but also for younger children. By signing this agreement, you will be waiving any right of access to your adolescent’s treatment records without their consent.
It is our policy to provide you with general information about intervention status. We will not share with you what
your child has disclosed to us without your child’s consent. At the end of your child’s counseling journey, we will provide you with feedback that will describe what issues were discussed, what progress was made, and what areas are likely to require intervention in the future.
If your child is an adolescent, it is possible that he/she will reveal sensitive information regarding problematic behaviors. This agreement will only be waivered, if we believe that your child is at serious risk of harming him/herself, harming others or having suicidal ideations.

Any use of recording devices by participants for any purpose whatsoever during children’s sessions is strictly prohibited.

  1. I will, under no circumstance, for any purpose, bring into a session any recording devices.
  2. I will respect the confidentiality of my child(ren)’s therapeutic sessions and will not request that those confidences be revealed to me.
  3. I will, under no circumstances, request that the clinician or anyone associated with ONESTI, staff member or administrator, repeat, reveal or testify to any information disclosed in the sessions or client record.

Session protocol

To benefit to the maximum extent possible from the sessions, it is obligatory to respect session protocols.

For younger children, parents need to make sure of the following:

  • The child’s readiness before starting the session (toileting, eating, resting…etc)
  • The setting in which the session is taking place needs to be calm and away from distractions.
  • The environment in which the session is taking place needs to be safe for the child’s age.
  • The device being used for the session: screen, laptop, phone is not within the child’s reach.
  • All materials required for the session are pre prepared.
  • The child should not be left unattended at all times during the session.
  • If for any reason, the child engages in a behavior which may cause harm to him/herself or damage to the surroundings in any way, under no circumstance will ONESTI be held responsible or liable.

Your account, representations, conduct and commitments

You hereby confirm that you are legally able to consent to receive Services, or have the consent of a parent or guardian, and that you are legally able to enter into a contract.

You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.

You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account . We advise you to take extra care in safeguarding your password.

You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.

You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.

You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.

You agree and commit not to use the account or Account Access of any other person for any reason.

You agree and confirm that your use of the Platform, including the Therapist Services, are for your own personal use only and that you are not using the Platform or the Therapist Services for or behalf of any other person or organization.

You confirm and agree to use only credit cards or other payment means which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.

When you join the Platform you acknowledge that you sign up for a subscription. Billing occurs automatically every 1 to 4 weeks, depending on the plan you select, to the Payment Means. You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your Account information. It is the client’s responsibility to cancel or pause the subscription before the end of the billing cycle.

If you have any concerns about a payment, please contact us by sending an email to finance@onestiglobal.com. We will evaluate your issue on a case by case basis and, at our discretion, take steps to resolve any issue.

Session cancellations

If for any reason, a session must be canceled by a client, cancellations must be done 24 hrs prior to the session. In that case, the session will be rescheduled according to availability. If the cancellation is not done 24 hrs prior to the session, the canceled session will be charged and not rescheduled. You are not entitled to a refund if you failed to schedule or attend a session with no prior notice, during your billing cycle.

ONESTI reserves the right to cancel a session in the case of any unforeseen circumstances. In that case, clients will be informed 24 hrs in advance and the canceled session will be rescheduled. Should any unfortunate or unforeseen circumstance occur during the course of the session that obliges either parties to end the session, the interrupted session will not be charged and will be rescheduled according to availability.
A refund shall only be provided if our therapist failed to attend a scheduled session without prior notice, during your billing cycle.

Late to session

If for any reason, the client started the video conferencing later than the scheduled time for the session, the session will continue with time remaining and no time extension will be allotted.

Session confirmation

In order to maintain an organized flow of service provision. The parents MUST send a confirmation of receipt for every meeting link sent.

Important notes about our Agreement

THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS AGREEMENT.

We may change this Agreement by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement. By using the Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.

To clear any doubt, all clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of this Agreement.

Last updated December 20, 2023